It is now a LONG time since the experience and I still have had no letter, no offer of compensation from Virgin...
As you will have seen from an earlier posting I did get an email on 23 Feb that my complaint had/ was being sent to Richard B's office..... and nothing..
I am still sticking to my guns and have made NO bookings on Virgin despite having flown with them long haul on average twice a month. I am using BA. It is costing more as my company has better route deals with Virgin but until I get a reply I will stick to BA.... I don't think Virgin cares anyway but it makes me feel better....!
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