I emailed Virgin customer services and I put a letter of complaint in the post (with a full report of the events, a copy of my eticket and copies of 3 letters whihc I picked up from Virgin reps). I did both of these things on Tuesday, and now it is Saturday. I have not received any communication from Virgin, not even an acknowledgement of receipt of my email. I am very intrigued to read the response which one person has got from them - why are they not doing this for all of us? In that response, they say that they cannot give a cash refund, but I clearly remember Susan Ratigan telling us that we would get a full refund. It would be very good to hear from the person who was videoing her when she was speaking.
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