I've just had an email from another passenger, Frances - thanks for emailing.
Apparently Susan Ratigan, the Service Delivery Manager, told her that we would get our fare refunded, and she said this on a number of occasions! She also said that compensation would not be affected if we had found an alternative carrier. Did Susan tell anyone else this? Because no-one, as far as I know, received a letter confirming this.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment