Having seen Virgin's frankly laughable attempt to address a fellow passenger's concerns about the way we were treated, I think we should all send Virgin a copy of Jet Blue's apology letter, with a suggestion they might learn a thing or two about customer service.
I've always been rather sceptical of Branson's chummy blokiness, he is a master of the PR stunt after all but have been prepared to give him the benefit of the doubt ( until now ). Seems like he has rather more in common with his balloon antics after all - just a lot of hot air.
By the way, anyone read Airline Babylon ?
Tyketto
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