Posted on behalf of Michelle Payne

I would like to re-iterate everything that my friends Emma have Claire have written. The American ground crew working for Virgin are an embarrassment to the company and totally incompetent. We were made to feel like a huge inconvenience and were treated with total disrespect. It seemed like the excuses just kept rolling off their tongues in place of genuine support and concern. I would like to express my profound disappointment with a company I had always thought highly of.